FAQs

Measurements 

All measurements given are approximate.

Color

While every effort has been made to ensure the accuracy of color representation on the site, actual color may vary due to differences in the settings of monitors, software, or printers.

Shipping

Please allow 8-10 business days for the arrival of your order within the continental U.S. (longer for Alaska, Hawaii, and during holiday times). For international orders, packages will be shipped via USPS. International shipping for one large bag is about $45 and usually takes about two weeks to arrive. For more than one large bag (and/or accessory), shipping charges may be more. Urban Junket will occasionally be in contact to confirm shipping costs and details after your order is placed. All orders placed on weekends or holidays will be processed on the next business day.

If you decide to have your purchase shipped to an address different from your billing address, you might be contacted by Urban Junket to verify the order and the charge. This is to protect both you and Urban Junket against fraud.

Merchandise Availability

Availability of merchandise may vary on urbanjunket.com and some items featured on the site are available only in limited quantities. Display of an item on urbanjunket.com is not a guarantee that the item is currently in stock or that it will be available on your next visit to the website. If you cannot find a specific item that was displayed on a previous visit or if you have any questions regarding the availability of an item, please do not hesitate to contact nancy@urbanjunket.com.

Care for your Urban Junket bags

The t.o.t.e. collection is made from coated canvas and RPET (a nylon-type material made from recycled plastic bottles). Both materials are very durable and require no maintenance. The exterior and interior can be wiped down with water should anything be spilled on them.

Your handcrafted Italian leather and suede bag will age gracefully and soften slightly over time. The colors and texture will deepen enhancing the look and feel of your bag. No cleaning or conditioning products are recommended for leather bags. A water repellent spray such as Scotchguard ® is suggested for suede bags as a precaution. Please be alert when carrying light colored handbags, as they will attract dirt and soil more easily. Please try not to expose your leather or suede handbag to direct sunlight for long periods of time - i.e. display windows, seat of car – as this may cause fading.

Repair Policy

All Urban Junket merchandise is guaranteed to be authentic, in new condition and inspected to meet our high quality standards.

All products offered by Urban Junket are protected by a 60 Day Full Satisfaction Policy which guarantees a full product refund or product exchange if the item is in unused condition. We have found that everyone treats a bag differently and that most product defects are found within the first 60 days of use.

If you receive a damaged or defective item, see Returns & Exchanges for more information. We will make every reasonable effort to replace the item in a timely manner.

Delays

If an item in your order is not available, or if there are problems with your order that may cause a delay, Urban Junket will contact you via email.

Sales Tax

Items billed to addresses in the state of Minnesota will be charged sales tax.

Security

Transactions are secured by SSL encryption.

Legal Notice

This site, any portion thereof, or the products sold within may not be reproduced, duplicated, copied, sold or otherwise used or exploited for any commercial purpose without express permission from Urban Junket.

Indemnification

You agree to fully indemnify, defend and hold Urban Junket, Inc., and its officers, directors, employees, agents and suppliers, harmless immediately on demand against all claims, liability, damages, losses, cost and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.

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