Shipping & Delivery
Q: When will my order ship?
We try our best to ensure that your newly purchased items reach you quickly, by packaging and mailing out orders efficiently. This typically takes 1-3 business days, and varies according to the volume of orders we receive. All orders placed on weekends or holidays will be processed on the next business day.
When your item has been shipped from our office, we will notify you via email. Please check your spam/junk folder and add us to your address book or contact list to ensure our emails and notifications reach your inbox safely.
Q: How long will it take for me to receive my package?
Please allow 7-10 business days for the arrival of your order within the continental U.S. (longer for Alaska, Hawaii, and during holiday times).
Q: What are Int'l shipping costs and timelines?
International shipping for one large bag is apx. $45 and usually takes about two weeks to arrive. For more than one large bag (and/or accessory), shipping charges may be more. Urban Junket will occasionally be in contact to confirm shipping costs and details after your order is placed.
Q: What are my shipping options?
U.S. orders placed at urbanjunket.com are shipped via FedEx. For international orders, packages will be shipped via USPS.
Q: I reside outside the U.S. Will I be charged import duties at the customs?
International customers maybe charged import duties. Any import duties (if applicable) are charged when the parcel arrives at its destination country. Import duties and custom policies vary widely from country to country and unfortunately, we are unable to advise on these specific issues. For more information on import duties in your country, please contact your local customs office to ensure that you will not be surprised by unexpected costs.
Q: Can I pick-up my order?
Yes, you can. You will need to schedule an appointment with us first. Contact us here if you would like to enquire about or arrange a self-collection. We do not hold meet-ups for order collection anywhere else.
Please note the order and full payment is required before coming to pick up your merchandise.